On Jul 1, 10:34=A0pm, Cliff <Clhupr...@[EMAIL PROTECTED]
> wrote:
> On Mon, 30 Jun 2008 21:10:27 -0700 (PDT), "Bobbie Weeks (Ms)"
>
> <bwe...@[EMAIL PROTECTED]
> wrote:
> >I've got a group of users who are all running TurboCAD 12 on a managed
> >operating environment. =A0They all installed an update and they all
> >updated ok except for one computer. =A0Now, since the update, when he
> >clicks on the TurboCAD icon or selects it from the menu, nothing
> >happens. =A0No errors, but the program just will not start.
>
> >I've tried uninstalling and reinstalling but it makes no difference so
> >the corruption must stay resident on the computer itself despite the
> >reinstallation.
>
> >Any ideas?
>
> =A0 Does the user have permissions to use it? Did the installer
> have permissions to install?
> =A0 Are there other (perhaps partial) copies someplace in the $PATH?
> =A0 Did the uninstall really clean the old stuff out of the registry?
> =A0 Perhaps the update was more of a patch .. =A0was the full fileset
> there in the first place? Correct version?
> --
> Cliff
Thanks for your suggestions, Cliff. I'm not sure of the answers as I
don't use TurboCAD. All I do is push it out to their PC as they
purchase it. But I'll see if I can find out. TurboCAD is locally
installed on the computers and I believe their files are networked.
As all computers are identical (because of the managed operating
environment), its confused me how all the others could work and this
once cant. Especially as they all have admin rights onto their
computer to install the updates/patches for TurboCAD as they are
released to them.
I'm suspecting the registry is leaving something that is causing the
offence. Does anyone know the location that TurboCAD 12 puts their
files in the registry? Not knowing anything about TurboCAD, my only
other options is reformat and rebuild and see if it works then, but
that seems a bit drastic. Any advice will be greatly appreciated.
Cheers!
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